Prototyping Digital Services

Upon successful completion of the course, the student understands terminology, methods and toolkits used in digital service design and student is able to carry out a service design project in digital learning environments

Student…

  • is able to design customer experience by means of omni-channel service solutions
  • is able to apply service design methods for determining business problems, profiling customers, modelling customer journeys and service processes, studying digital user experience, ideating digital service solutions, designing digital service concepts and prototyping customer experience
  • is able to communicate value propositions based on omni-channel service solutions in creative ways by means of digital story-telling

Student information

You are logged in as


Learning objectives
Upon successful completion of this course, the student should be able to apply brainstorming techniques, is able to design a digital service visual user interface and is able to take advantage of tools for prototyping.

Contents

  • Topics to be covered in the course include the following:
    • Iterative design
    • User Interface visuals
    • Tools for prototyping
    • Implementation of the prototype

Execution methods:

  • This course learning outcomes can be achieved in the following ways:
    • Lectures and independent work.
    • b. E-learning and independent work.
    • Workplace-based learning (RPL, Recognition of Prior Learning).
  • The course also includes a mandatory assessment of their own learning.

Learning materials

  • Lecture Notes

Starting level and linkage with other courses

  • Recommended Innovation and Project Work and User Experience courses studied before.

Assessment criteria

  • Assessment criteria – grade 1
    • The student understands the importance of the visual image to the digital service, as well as to understand the importance of building prototypes of tools and are able to implement their primitive prototype.
  • Assessment criteria – grade 3
    • The student is able to design the visual identity of digital services and is able to implement a prototype utilizing tools for prototyping.
  • Assessment criteria – grade 5
    • The student is able to plan an appropriate visual image of digital services and is able to implement a high-quality prototype effectively utilizing tools for prototyping.

 

 

Remember to press mark complete button after each service event or topic.

en_USEnglish